Every My Gold Souq jewelry piece we sell comes with a 3-month warranty, starting from the delivery date of the order. The warranty only applies to factory defects and damage which has not been provoked by an incorrect use of the item. We will carefully study if, by any chance, the defect has been caused by an improper use of the piece(s).
In these cases the warranty is not included:
Defects or damage caused by unauthorised repairs or modifications.
Defects or damage caused by inappropriate use, lack of care (impact, broken crystal etc.) or accidents.
Aesthetic modifications, defects or damage due to normal use, wear and aging.
Save your order confirmation email, which is your warranty.